This should be a time that the parents take to explain to their kids about disabilities, being different, etc. Instead, they are massive chickens and complaining?

Exactly.

The worst thing, to me, is the "scared" part. Because kids don't get scared of things unless they've been taught to be scared. Kids are curious. Kids get scared of thunder or spiders or whatever because they pick up fears from others around them. If these parents are telling the truth: that their children are being frightened by this woman on TV, then it's because they've picked up from someone - from their own parents, most likely - that being different is something to be scared of. That's what's making me mad about this.